Comfort windows customer reviews

Windows are terrible for noise reduction and way overpriced. I was told they were comparable in price and high quality windows. Both are lies. Basically their quality is builder grade at best with possibly worse sound reduction.

Champion Window customer service stinks. I have been dealing with them since early May on current warranty issue for 2 windows. Only one has been replaced and this happened yesterday. Service manager never takes any call, is always 48 hours to return phone calls and every service call is booked out 3 to 6 weeks.

Reviews » Champion » Comfort Glass. Window Grade: 2. We had a new home built and were led to believe these windows double pane and tinted were the next step up from contractor grade. Well, it is my opinion that may be true if you want windows built by "possibly" trained monkeys! I was present when the windows were delivered and there was little to no protective covering on the glass. There was, however, so much silicone caulking fingerprints and smears that perhaps that is what the manufacturer felt was an adequate covering.

I was with the home builder when they were installed and I can state that the utmost care was used during installation to avoid scratching the glass or damaging the windows. We did our part but after struggling to clean the windows, at least 45 minutes per window because of all the silicone smears, only then did it become apparent how poor their quality control and careless the manufacturing process actually was.

One window had a scratch between the panes; one window had a scratch near the edge where the frame met the glass that would have been nearly impossible to have occurred anywhere other than during manufacturing. Another had a scratch at least a foot long and another had 2 smaller scratches. We also purchased 2 quarter round windows to sit beside a square window on the second floor and the corner on one was not cut at a 90 degree angle and thus had to be installed crooked!

What a piece of junk!!! Because it was a special order window we could not wait another month for a replacement. Now, not even 10 months later, one of the windows is developing a break in the seal and moisture is beginning to condense inside. This is the matching opposite quarter round special order window.

Another piece of junk. What a difference. No drafts, rattles and most of all the lack of outside noise. Fantastic installation by your employees and site clean up, along with quality workmanship by them and your windows.

It was wonderful to find there is still a company around that not only honors their warranties but does so without any hassle. Everyone I dealt with was very knowledgeable, and very pleasant.

The windows look even better than we imagined and we will certainly recommend Comfort Windows to anyone who is looking to have their windows replaced.

Thank you for doing such a great job in such a timely manner. Your installer went out of his way to make sure we would not have to wait for the completion. It points to a company mindset that aims for happy customers. The gentlemen who came to our home were professional, courteous, neat and extremely conscientious.

They are a credit to your company. We were very impressed with their attention to detail and quality of their work. They also were warm and friendly and quite professional with their job.

Top-notch quality and service, from [the salesman] through to the people who answer the telephones at the office. The entire process was easy and without pressure.